1.The tablet is frozen at the Android logo interface, what should I do?
If your tablet is stuck on the startup logo screen, you can attempt the following methods to fix the problem:
1. Execute a Soft Reset: Hold down the power button for approximately 10-15 seconds until the device powers off. Afterward, release the button and attempt to turn the tablet back on.
2. Charge the Tablet: Confirm that your tablet has sufficient battery power, then try to power it on again.
3. Perform a Factory Reset: If the previous steps fail, a factory reset might be necessary. Keep in mind that this process will delete all data and settings on the tablet, so be sure to back up any crucial information beforehand. The procedure for a factory reset varies by device model, so refer to the device's manual or search online for specific instructions.
If the issue continue despite these efforts, it might be due to a hardware problem. In that case, please contact us for further support.
2.Why won't my tablet charge?
If your tablet is not charging, several potential issues could be the cause:
1. Faulty Charger or Cable: One of the most common reasons a tablet won't charge is a defective charger or cable. Inspect the charger and cable for any visible damage, and try using a different charger and cable to see if the problem is resolved.
2. Battery Issues: The battery may be completely drained or damaged. If the battery is fully drained, you might need to leave the tablet connected to the charger for an extended period before it starts charging. If the battery is damaged, it will likely need to be replaced.
3. Software Issues: Software problems can sometimes interfere with charging. Try restarting the tablet or performing a software update to see if this resolves the issue.
4. Charging Port Issues: The charging port might be damaged or obstructed, preventing a proper connection. Ensure the charging port is clean and free of debris. You can also try a different charger to rule out charger incompatibility.
5. Overheating: If the tablet overheats, it may stop charging to protect the battery. Try charging the tablet in a cooler environment or turning it off while charging.
If none of these steps resolve the issue, there may be a hardware problem with the battery or motherboard. Please contact us for further assistance.